The ENEREX TEAM
Deepinder, a seasoned Technology Entrepreneur, is the co-founder and CEO of Enerex. An electrical engineer by profession, Deepinder has architected several projects in his career spanning 22 years. Along the way Deepinder has also created two very successful software businesses. Deepinder’s innate ability to build high-performance teams, including his strategically-selected executive management staff, has served as a growth catalyst and infused productive energy into the workplace.
Nate, a serial software entrepreneur, is co-founder and CFO of Enerex. He pioneered the retail energy sales cloud arena with the introduction of CORE (“Collaborative Operations for Retail Energy”) in 2006 under the company Energy Frameworks. In 2019, Energy Frameworks merged with Powermatrix, forming the de facto standard for retail energy sales, now known as Enerex. Nate handles Strategy and Finance (along with US-based HR, Legal, and IT) at Enerex.
Olivia Chalmin is Enerex’s Director of Customer Success, and in that role, has ultimate responsibility for our customer’s satisfaction and success. Olivia has more than 14 years of leadership experience in Operations, Business Development, Consulting and Technology within the US Retail Energy market. She has scaled and led customer-focused, high performance teams for a C&I-oriented Retail Electricity Provider in the ERCOT market. Since joining the company, Olivia strives to deliver values to our customers in a way that resonates well with Enerex’s core values. Outside of her passion for driving outcomes in her clients’ businesses, Olivia enjoys traveling and spending time with her family (she’s a mom of 3!).
Dorothy worked with Xerox Corporation for 16 years prior to joining the Energy Frameworks team in 2012. At Energy Frameworks she served as the lead point of contact for all customer accounts and account management. She also maintained support infrastructure, created training documentation, and performed customer training. Dorothy brings over 20 years of experience and an extensive background in client and account management, pre- and post-sales support, contract implementation, and software consulting. She has managed local and national operations, headed client implementations, customer trainings, and enhanced client relations. As part of the Enerex Customer Success team she will lead the migration of CORE clients to Sparkplug to ensure a smooth transition as she also transitions to the new platform.
Mayank is a Customer Success Manager at Enerex, with over 4 years of experience building, implementing and maintaining SaaS applications. Prior to joining Enerex, Mayank was a customer liaison in the software services industry. Mayank has also worked on a startup of his own where he worked with problem definition, customer development and product market fit.
At Enerex, Mayank works closely with customers to ensure smooth onboarding, usage and value attainment of our products. He provides operational support for everyday customer tickets, while strategically acting as the voice of the customer in the product management process, assisting in improving the user experience, simplifying existing support processes as well as coming up with customer value enhancing ideas.
Karen has spent her career providing exceptional customer service to business software customers. She originally joined the Energy Frameworks team in 2012, where she capitalized on her experience in enterprise-level system migrations, project management (PMP), and business development. She started her career in software developed for the publishing industry – starting as a support consultant and ultimately managing the support and development team for the company’s legacy systems. Her background in virtually every aspect of software development except coding – design, requirements, support, training, documentation, and QA – makes her uniquely qualified to deliver a complete customer success experience to our clients.
Our company Vision is to be the source of trust for retail energy.
For this reason, trust is a the core of everything we do as a company and every interaction with customers and partners. Without trust, markets cannot thrive.